Refunds and Right of Withdrawal Policy

1. Cancelling your subscription

You can cancel at any time from Settings → Subscription → Manage subscription (billing portal). Cancelling prevents future renewals and you keep access until the end of the period already paid. Periods already started are not refunded, except as stated in sections 2, 3, 6 and 8 or where the law requires.

2. 10-day money-back guarantee (all users)

On the first payment of a new subscription you have 10 calendar days to ask for a full refund, without giving a reason, whether you are a consumer or a business. It applies once per user and does not cover renewals. Email support@katanith.com from your account email; we refund to the original payment method within 14 days at most.

3. Statutory right of withdrawal (EU consumers)

If you buy as a consumer you have 14 calendar days from purchase to withdraw without giving a reason (Directive 2011/83/EU and Spanish consumer law). If you ask within the first 10 days, the guarantee in section 2 applies (full refund). Between day 11 and day 14 the statutory withdrawal described below applies.

4. Immediate start of service

When you purchase we ask you to expressly request that the service starts immediately and to acknowledge that:

• if you withdraw between day 11 and day 14, you will pay a proportionate amount for the service already used until you tell us of your decision;
• once the service has been fully performed, you lose the right of withdrawal (mainly relevant for yearly periods already fully consumed).

5. How to ask for a refund or withdraw

• Email support@katanith.com from your account email saying you want a refund or that you withdraw. You may use this text: “I request a refund of (or withdraw from) my Katanith subscription. Account email: … Purchase date: …”.
• It is enough to send the notice before the period ends.
• We refund the amount due within 14 days at most of your notice, to the same payment method.

6. Wrong or duplicate charges

If we charged you by mistake, twice, or after you cancelled in time, write to us and we will review it and, where appropriate, refund the amount.

7. Renewals

Automatic renewals do not create a new 10-day guarantee or a new withdrawal right, but you can cancel before the renewal date. We recommend doing so at least 24 hours ahead.

8. “Coming soon” features

If you purchased mainly for a feature that is not yet available, you may ask for a refund of the current period within 15 days of payment.

9. Promo codes and businesses

Discounts apply only to the period in which they are used. If you buy as a business or professional (not a consumer), the statutory right of withdrawal does not apply, without prejudice to sections 1, 2, 6 and 8.

10. Contact

support@katanith.com · legal@katanith.com